Refund policy

Return, Refund & Exchange Policy

Denim Things | DenimThings.com

At Denim Things, we want you to feel confident with every purchase. We offer a 14-day return window, one complimentary qualifying size exchange per purchased item, and a straightforward refund process.

1. 14-Day Return & Exchange Window

All standard return and exchange requests must be submitted within 14 calendar days of the confirmed delivery date.

Requests submitted after this period will not be accepted, except where required by law.

To qualify for a standard return or exchange, merchandise must be:

Unworn and unwashed.
In its original condition.
Returned with original tags attached.
Free of stains, odors, damage, or signs of use.

Customers must contact Denim Things for authorization before returning merchandise.

Once authorized, the item must be shipped within 7 calendar days of receiving return instructions, unless otherwise specified.

2. Free Same-Item Size Exchanges

Ordered the wrong size? Your first qualifying size exchange is FREE!

We offer one complimentary size exchange per purchased item.

Exchanges must be for a different size of the exact same product.
The replacement size must be available in inventory.
Denim Things covers return shipping for the qualifying exchange.
Denim Things covers standard shipping for the replacement item.
Exchange requests must be submitted within 14 calendar days of delivery.
The original merchandise must meet our return condition requirements.

Free size exchanges do not apply to changing to a different style, color, or product.

If the requested replacement size is unavailable, customers may request an eligible refund under our standard return policy.

Additional size exchanges of the same purchased item are not eligible for complimentary shipping.

3. Returns for Refunds

Changed your mind? You may request a refund within 14 calendar days of delivery.

Customers are responsible for return shipping costs on standard refund requests.

Returns must be authorized before merchandise is shipped.
Customers are responsible for safely packaging returned items.
Return shipping must be prepaid by the customer.
We recommend using a trackable shipping service.
Merchandise must meet our return condition requirements.
Refunds are issued to the original payment method after the returned merchandise is received and inspected.

Original standard shipping is complimentary and therefore has no separate shipping charge to refund.

Any optional expedited shipping charges are nonrefundable unless required by law.

We do not charge a separate restocking fee for eligible returns.

4. Damaged, Defective, or Incorrect Merchandise

If an item arrives damaged, defective, or incorrect, please contact Denim Things promptly after delivery.

All claims are reviewed individually and are subject to verification.

We may request photographs of the merchandise, packaging, shipping label, and other relevant information to evaluate the claim.

Submitting a claim does not automatically qualify an item for a refund or replacement.

Damage caused by misuse, alterations, improper care, or damage occurring after delivery is not covered.

Where a product is confirmed to have arrived damaged, defective, or incorrect, Denim Things will provide an appropriate resolution in accordance with applicable consumer protection laws.

5. Non-Returnable Merchandise

The following items are not eligible for standard discretionary returns or exchanges:

Merchandise that has been worn, washed, altered, or damaged after delivery.
Items returned without original tags, unless an exception is approved.
Final-sale merchandise clearly identified as non-returnable before purchase.
Items returned without authorization.

These exclusions do not override applicable legal rights concerning defective, damaged, or incorrectly supplied merchandise.

6. Refund Processing

Once your return is received, we will inspect the merchandise to confirm eligibility.

Approved refunds will be issued to the original payment method within 5 business days after inspection.

Your bank or payment provider may require additional time to post the refund.

If a return does not meet eligibility requirements, we will contact you regarding the next steps.

7. How to Request a Return or Exchange

To begin a return or exchange:

Visit DenimThings.com and open our Contact page.
Provide your order number and the item you wish to return or exchange.
Explain whether you are requesting a refund or a size exchange.
For size exchanges, include the replacement size you need.
Wait for authorization and shipping instructions.

Do not ship merchandise to the address shown on your original package unless specifically instructed.

Different products may ship from different fulfillment warehouses, and returns must be directed to the correct location.

8. Multiple-Item Orders

For orders containing multiple items, each item is subject to its own return eligibility and delivery date.

A qualifying free size exchange applies once per purchased item, not once per entire order.

Items shipped separately may have different delivery dates and return deadlines.

9. Return, Refund & Exchange Summary

Service	Our Policy
Return request window	14 calendar days after delivery
First same-item size exchange	FREE
Return shipping for qualifying size exchange	FREE
Replacement shipping for qualifying size exchange	FREE
Standard refund return shipping	Customer pays
Deadline to ship authorized returns	7 calendar days after instructions
Restocking fee	None
Approved refund processing	Within 5 business days after inspection
Damaged or incorrect merchandise	Individually reviewed